Refund & Cancellation Policy

1. Overview

At O2B Real Estates, we strive to ensure that all our users receive the best value for their investments in our platform services. This Refund and Cancellation Policy outlines the conditions under which refunds are provided for premium subscriptions, property boosting packages, and other paid services.

2. Subscription Cancellations

You may cancel your premium subscription (e.g., Builder, Agent, Seller plans) at any time through your account dashboard. Upon cancellation, your premium features will remain active until the end of your current billing cycle. We do not provide prorated refunds for the remaining days in your billing cycle.

3. Refund Eligibility

Refunds are only granted under the following exceptional circumstances:

• Duplicate payments processed due to technical errors on our platform.
• Failure of the platform to deliver the purchased digital service (e.g., property boosting credits not credited to your account).
• Requests made within 24 hours of the initial subscription purchase, provided no premium features (such as listing a property or using paid analytics) were utilized.

4. Non-Refundable Services

The following services are strictly non-refundable once purchased and activated:

• Property boosting or featured listing credits that have been applied to a property.
• Lead generation packages where leads have already been delivered.
• Account verification or background check fees.
• Renewals of existing subscriptions (unless canceled prior to the renewal date).

5. How to Request a Refund

To request a refund for an eligible transaction, please contact our support team within 7 days of the transaction date. You must include your account details, transaction ID, and the reason for the refund request. Our team will investigate and respond within 3-5 business days.

Approved refunds will be processed and credited back to the original method of payment within 7-10 business days.

6. Changes to this Policy

O2B Real Estates reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.

7. Contact Us

For any billing or refund-related inquiries, please contact us at billing@o2brealestates.com or visit our Help Center.